After you have placed your order, you will receive an email confirmation with details on what you can expect. Each piece is custom-made just for you, so like all couture-adjacent things, it just takes a little time. We ask that you allow us about 4 weeks to work on your piece. Keep an eye on your inbox for order updates and see where in its journey your jewelry is.

Have an idea for a piece? Don’t see the enamel color you’d like? Want to buy a loose diamond? Need a size we don’t currently offer? Reach out via our contact us page or by sending an email to bonjour@petite-frites.com. We would be happy to discuss creating a custom piece for you.

Once your piece is finished, we ask that you allow 5 business days to for your order to arrive.

We ship via UPS, signature required, so that we can insure your pieces against their value in the event that anything happens in transit. Should you choose to wave your signature requirement, please reach out to UPS to arrange that request. Once your piece has shipped, we will send you an email with the tracking information.

Yes, we ship signature required and insure your pieces against their value in the event that anything happens in transit. Should you choose to wave your signature requirement, please reach out to UPS to arrange that request.

Petite Frites offers complimentary shipping and we handle any and all import duties and fees. Because our sweatshirts ship separately, we have to charge a $10 flat rate for any orders containing a sweatshirt. Sweatshirts will arrive separate from any jewelry purchase and are shipped via UPS ground.

We currently ship all jewelry orders via UPS 2-day (signature required) and all sweatshirt orders via UPS ground (no signature required).

Due to the custom nature of each of our pieces, we do not currently allow for returns. If you are in any way dissatisfied with your purchase, please reach out via our contact us page or send an email to bonjour@petite-frites.com so that we can strive to meet your expectations.

Yes! We can absolutely help facilitate repairs. Please reach out via our contact us page or by sending an email to bonjour@petite-frites.com so we can discuss the best options for your repair request.

Like all fine jewelry, normal “wear and tear” is to be expected. These are beautiful items that you live in, so scratches and scuffs may be inevitable. To stave off any wear-and-tear for as long as possible, we recommend that you keep your pieces in the provided jewelry pouch, preferably without other jewelry. We also find it is best not to sleep in jewelry as pieces can get caught mid-snooze.

If your piece has any enamel details, keep the piece out of extreme heat and cold, as the enamel can expand and contract, and possibly crack. It is rare, but it is possible. Also avoid letting your enamel pieces come into contact with alcohol-based products (hand sanitizer, hair spray, nail polish remover, perfumes, and lotions), dyes, and oils. 

There are two ways we can help you get your rings size. You can grab a ruler and consult this handy chart we made, or, we can send you a complimentary ring sizer that will be yours to keep. If you would like a ring sizer, simply request one via our contact us page or by sending an email to bonjour@petite-frites.com.

We are pretty global over here. All Petite Frites pieces are designed in New York, Los Angeles, or Austin, TX and are hand made in India by RJC-certified artisans.

At Petite Frites, we strive to use the best materials possible so all pieces are crafted using solid SCS-certified recycled yellow and white gold (18K and 14K). For working parts, like our clasps, that need to stay stronger we use 10K gold for prolonged functional use.

At Petite Frites, we believe in using top-tier HPHT lab-grown diamonds with a color grading of F and G (colorless and near colorless), and a clarity grading of VS (flaws very slightly included). To provide better context, we made this handy diamond chart.

*Remember, as with mined diamonds, both colorless and flawless lab-grown diamonds are extremely rare.

The best thing you can do for your .925 piece is to wear it often! Natural skin oils actually help to prevent sterling silver from tarnishing. Doing your best to keep everything dry (moisture speeds up tarnishing), you should remove your piece before swimming, showering, working out, and applying oils, lotions, sprays, and sunscreens.

As you may have noticed, some of our sterling silver pieces we have carry in our inventory, so these ship immediately! Expect them to be delivered in 2-4 business days. Any other pieces that are made to order follow our standard timeline of 3-4 weeks.

Actually, yes! Any in-stock items (pieces not made-to-order) from the .925 Sterling Silver collection may be returned within 21 days of the delivery date for a refund. The piece(s) must be sent back in original condition, with original packaging and no signs of wear to be eligible for a refund. Any made-to-order pieces (those with a 3-4 week lead time) are final sale.

*Petite Frites is not liable for any return packages shipped that become lost in transit.